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I recently noticed my generator was running around 4am while the neighbors homes all appeared to have power. I phoned Shore Power's Emergency service. My call was received well before normal business hours. Nick dispatched a technician to my home . Within 1 hour the serviceman diagnosed that my home had lost power in the utility wiring to my house only. Shore Power contacted my local power company and coordinated the repair the same day. It is nice to know that there are still people that believe in customer service. Steve B. Dix Hills NY